Professional Services

Gray Matter Computing focuses on providing professional Information Technology services to our clients. Our engineering team has experience with a variety of environments from small to enterprise, brick and mortar to Internet, and traditional to vertical (health, education, financial, and technology sectors). Gray Matter Computing professional services can be utilized to enhance your internal IT team on specific projects or to become a long-term team member. By partnering with Gray Matter Computing you are able to leverage multiple experts for a fraction of the cost it would take to hire permanent in house staff.

Services

Here are some of the benefits you will receive working with Gray Matter Computing professional services:

• Onsite system/network administration and support
• Certified and real-world experienced systems engineers
• Account manager and project manager per client
• Remote management
• Change Control Management Website tailored to clients needs
• Multiple engineers familiar with your environment for backup coverage
• Detailed weekly reports
• 4-hour emergency onsite response (with proactive maintenance contract)
• Range of support packages to fit every type of budget and need
• Onsite training for individuals and groups

We can provide engineering talent to all aspects of your IT challenges whether start with the initial architectures, installation, or continued management.

Solutions

Professional Services Delivery Model

We follow the Architect, Install, Manage (AIM) professional services delivery model. With this approach, Gray Matter Computing can provide engineering talent to all aspects of your IT project starting with the initial architectures and design, installation and configuration, or continued management. Depending on your needs, we can offer support in all or any one of those phases of the project.

Professional Server Solutions

Gray Matter Computing can provide support on various system platforms (including Windows, Sun, and Linux), network backbones (Cisco, Extreme, 3Com) and enterprise applications. While we maintain a broad range of engineering support services we also focus on some core solution sets that augment our value to you. While working closely with our vendor/partners we can provide unique solutions for many of the current top challenges facing businesses today.